Company Culture Change

Challenge:

Client desires to expand customer service excellence into sales

Solution:

A program is developed in consistent and ongoing ways.
A process method is put into place to establish employee ownership of the new thinking.
Strategies are developed - suggested by employees and implemented and managed by methods decided on by employees.
Tangible communication methods are used to promote and create awareness throughout the program.
Incentive and/or recognition programs are then set up to encourage and reward behaviors.

Benefit:

Employees are changing their behavior through decisions that they have made and initiated. Employees have established processes and management tools that are fair and manageable. They are truly empowered. Employees are appreciated and recognized for their value and input in helping the company grow. Company profits are up. Customers feel better attended and appreciated.